COVID-19 EVENT GUIDELINES

This page will be updated regularly based on changes to restrictions.

RETURNING TO THE THEATRE

State Opera South Australia considers the health and wellbeing of its patrons, staff, and creatives to be of the utmost importance. All patrons have a right to a safe and enjoyable live-performance experience.

Whilst State Opera invites patrons to join us at the theatre as soon as possible, we recognise that many members of our community may feel unsure or unsafe about returning to the theatre at this time.

The current advice from SA Health and the State Government indicates that the COVID-19 risk level in South Australia is low, meaning that people, even those at higher risk, can return to the theatre with appropriate controls in place.

State Opera South Australia is working closely with the Adelaide Festival Centre and the relevant Government advisory services to ensure the safest possible environment for all.

Both State Opera and venue operators Adelaide Festival Centre have COVID-19 Action Plans in place and abide by the directives outlined in the South Australian Roadmap For Easing COVID-19 Restrictions (updated July 9, 2020)

A range of public health measures have been put in place to comply with directives from SA Health to keep patrons, artists, and staff safe.

These include:

    • Social Distancing and capacity restrictions in public areas such as foyers
    • Spaced seating in the theatre

and may also include:

    • Directions on how to enter Her Majesty’s Theatre, including specific arrival times
    • Instructions on how to move to bathrooms or other facilities once seated

What if things change?

If case numbers increase or if the risk profile changes in SA, State Opera may be required to cancel or reschedule the event you are attending, if the government deems that it is unsafe for patrons to attend.

FAQ

Will I be sitting next to someone in the theatre?

No, spaced seating will be in place for all of State Opera’s performances at Her Majesty’s Theatre in 2020. There will be a strict policy of alternate seating, where a spare single seat is required between every person in the theatre. This is to ensure maximum safety and comfort for all patrons.

Social Distancing – commonly known as “1.5m rule” will be observed in theatre foyers and facilities but not within the theatre itself.

Do I have to Socially Distance?

All staff and patrons are required to maintain a distance of 1.5m apart (one person per two square metres) wherever possible and to abide by any foyer or facility capacity restrictions.  We ask all patrons to be patient and respectful of others.

Will hand sanitizer be available at the venue?

Yes, hand sanitizer stations can be found at all entrances and throughout front of house areas.

How have cleaning regimes changed at the venue?

The Adelaide Festival Centre has increased the number of daily cleaning activities throughout its venues, with door handles, surfaces and high-touch items cleaned and sanitized frequently. Adelaide Festival Centre also engage in regular deep cleaning of areas prior to public attendance.

What do I need to do to keep myself and others safe?

There is an onus on personal responsibility for the health and wellbeing of yourself and others:

  • If you have any cold or flu symptoms, please stay at home, and if appropriate, seek testing
  • Wash your hand often and cover coughs and sneezes
  • Vulnerable people like the elderly and people with chronic health conditions should talk to their doctor about what is appropriate for them

Do I have to provide my contact details?

Information for the ticket buyer is recorded at purchase and they are responsible for knowing the names and contact details of the people who used the tickets purchased. These do not need to be provided to State Opera. Please make sure your details are correct when you purchase tickets. We also encourage visitors to download the COVIDSafe app to assist with rapid tracing.

What if someone is coughing nearby or failing to abide by safety guidelines?

Let the Front of House staff know of your concerns – they will follow up with the individual.

TICKETING FAQ

Will I receive a refund if the show is cancelled or rescheduled?

If an event is cancelled or rescheduled for a later date you are entitled to a refund under the Live Performance Australia Ticketing Code of Practice.  All refunds issued under the code will be processed automatically; you do not need to contact BASS.

Please see the Live Performance Australia website for further resources regarding entitlement to refunds https://liveperformance.com.au/resource.

When will I receive my refund?

BASS process all refunds in a performance date priority order. Typically, you can expect to receive your refund within 14 business days of the cancellation/reschedule announcement.

All tickets purchased via credit card will automatically be refunded to the credit card that was used for the booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, BASS will contact you to finalise the refund.

I have tickets to multiple events. Will I receive a refund for all of these at the same time?

BASS staff work through refunds in a performance date priority order. As such, if you hold tickets to multiple events these refunds may be processed at separate times.

State Opera South Australia in conjunction with venue management will continue to take advice from SA Health and adapt to the developing situation.

If you are seeking information on coronavirus visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.